Contact bbcat
We'd love to hear from you. Whether you have a question about your cat's upcoming stay, want to learn more about our cage-free boarding in Oakville, or need help with your booking, we're here to help — and because Abbie and Munib both work from home, you'll usually hear back within a few hours.
Get in touch
Email: support@bbcat.ca — best for booking questions, vaccination details, and anything you'd like in writing.
Phone: +1 (437) 344-0329 — fastest for time-sensitive questions and last-minute drop-off changes.
Location: Near Trafalgar Rd. and Dundas St. E, Oakville, Ontario. The exact address is shared after booking approval to protect our guests' privacy.
Drop-off and pick-up windows
Drop-off and Pick-up: 9:00 AM – 9:00 PM on your check-in and check-out day.
Need a different time? Message us — we'll do our best to accommodate.
What to include in your message
To help us respond quickly, please share: your cat's name and age, the dates you're considering, whether you'd like a Standard Stay or Private Room, any medical or behavioural notes, and whether you'd like to add our Cat Chauffeur Service for GTA pick-up and drop-off. The more we know up front, the more useful our first reply will be.
Already know what you need?
If you're ready to lock in your dates, you can request your booking online — no payment required until we approve. We review every request within 12 hours and follow up by email with the final price (including HST), a secure payment link, and check-in instructions.
Looking for an answer first?
Many of the most common questions — rates, requirements, what to bring, cancellation policy, holiday pricing, and how cage-free works in practice — are answered on our FAQs page. You may also want to check our boarding philosophy, services and rates, and the drop-off checklist.
Service area
We're based in Oakville and welcome cat families from across the Greater Toronto Area — including Mississauga, Burlington, Milton, Brampton, Etobicoke, and Toronto. If you're not sure whether we cover your area for the Cat Chauffeur Service, just ask and we'll confirm.
