FAQ

What is bbcat?

bbcat is a home-based, cage-free, cats-only boarding in Oakville, Ontario: cats are allowed to roam free in most of the accessible indoor areas of our home and are not kept in cages, kennels, or cat condos. We are proudly Canadian and are based in Oakville, Ontario.

Is bbcat a cage-free facility?

bbcat is cage-free, and always will be. This means no cages, kennels, cat-condos or leashes. Cats spend the entirety of their stay duration in cat-friendly but human-sized rooms. Cats may be limited to different rooms/areas in the house.

How do you ensure cats are comfortable during their stay?

We follow our tried and tested method to ensure your cat has the most comfortable and pleasant experience. Please refer to our bbcat boarding experience to learn more.

 

Where are you located?

Since we are a home-based boarding and value our and our guests’ privacy, we only share the full address once we approve the booking.

The closest intersection to our home is Trafalgar Rd. and Dundas St. E in Oakville.

What are the requirements for booking a stay?

We only accept cats that are:

 ·      100% indoor.

We define an Indoor cat as a feline that is constantly accommodated in an HVAC-maintained area at all times and has not been outside the primary residence, unless inside of a pet carrier

·      Up to date on their vaccinations.

We require proof of the most recent vaccinations before booking.

·     Neutered or spayed.

Not required for bbs younger than 7 months.

We DO NOT accept declawed cats and stand against the cruel practice of declawing cats.

What is the booking process?

Here’s how to reserve your cat’s stay

Step 1 — Request your dates

  • Choose your dates and any add-ons on our website. You won’t be charged yet.
  • We will show an estimated total. Final pricing with promotions and HST is confirmed at approval.
  • Booking for more than one cat? Add each cat before submitting.

 

Step 2 — Share your cat’s details

  • After you submit, you will receive a secure link to complete Intake Form and upload proof of vaccination (Rabies and FVRCP).
  • Questions? Our team is here to help by email or phone.

 

Step 3 — Approval and payment

  • We review your request and typically reply within 12 hours (often same day). During peak periods, it may take a little longer.
  • Once approved, you will receive:○Final price with promotions and HST○A secure Stripe payment link○Our full address, parking info, and check-in instructions

 

Your booking is confirmed once payment is completed.

Why do you only accept indoor cats?

We only accept indoor cats because an indoor cat is a safe cat.

BC SPCA recommends that cats live indoors. Indoor cats have a longer life span than those that go outside.

As per American Humane Society: While usually not life-threatening for cats, several common parasites can be picked up by your kitty when venturing outdoors, including:

  • fleas
  • ticks
  • ear mites
  • gastrointestinal worms
  • ringworm (a fungal infection of the skin)

 

These parasites can cause a variety of moderate to severe symptoms, such as scratching, skin infections, vomiting and diarrhea. In addition, these creepy crawlies can hitch a ride into your home and infect your family. Parasites can be very difficult to eradicate from your pet, from humans and from your home. Ringworm is also a zoonotic disease which can be passed on to people who come into direct contact with the cat.

In order to protect all the cats in the house and keep them happy and healthy, we only accept indoor cats. Please help us keep our home safe for all cats.

What do I need to bring with my cat?

Drop-Off Checklist

Item Mandatory Preferred Not Required
Cat (In the carrier)
Collar with Details
Carrier (with Name Tag)
Cat Food
Food Bowls
Feeding Schedule
Treats
Automatic Food Dispenser
Toys
Clothes with Human scent
Cat tree / Tower
Insurance Information
Vet Details
Litter Box
Litter

How do you feed cats?

Unless a schedule is provided, cats are served meals at a 9-3-9 schedule. We would appreciate it if the feeding schedule were shared upon arrival.  

Cats that follow a free-feeding or ‘buffet-style’ diet will be moved to a fixed schedule of their parents’ choice once they start sharing a communal space with other cats. This is done for the health and safety of all cats.

We will ensure that your cat is fed adequately, and the portion is a little extra (appetite and weight appropriate). Being away from home is stressful for cats. We want their tummies to be full so they have one less thing to worry about.

I forgot to bring my cat’s food. What now?

Not to worry! We provide a variety of premium and healthy meal options for cats of all types. Choose from life stages, medical needs, and food formats from brands including Farmina, Hills, RAW, Stella and Chewy, Purina etc.

What are the pick-up and drop-off times for my cat?

Drop-off 5:00 – 8:00 p.m and Pick-up 7:00 – 10:00 a.m.
Late pick-up fee of CAD 2 per hour may apply.

What if we can’t pick up/drop off at the assigned times?

No problem! Please drop us a message, and we will do our best to accommodate your bb in our schedule.

Does bbcat provide pick-up/drop-off services from our home?

Yes, we do. We provide pickup/drop off services for cats in the GTA area in comfortable, quiet, and air-conditioned vehicles. Please refer to our Services and Rates page for the rates.

What is a private room? Does my cat need a private room?

A private room guest will enjoy this regular human room on their own without seeing other cats. This room provides a completely exclusive personal litter box, drinking station, food bowls and toys.  

Our usual private room guests include:

  • bbs under 4 months
  • Senior cats
  • Cats requiring medication
  • Cats with trauma and requiring space
  • Cats who do not get along with any other cats

 Our private room service is available at an extra charge because we assign space that can accommodate multiple cats exclusively to your cat.

Do you administer medicine?

We have experience in administering medicine orally. We use pill pockets and play to feed medicine to friendly cats. We conceal medicine in a treat paste (unless the cat is diabetic) for grumpy cats. The inhaler must be provided with a mask for wheezy cats.

How do the holiday rates work?

Holiday Rates count from the Saturday before the holiday to the next Sunday after the holiday.

Holiday Schedule

2025

Canada Day – Tuesday, July 1, 2025

Civic Holiday – Monday, August 4, 2025 

Labour Day – Monday, September 1, 2025

National Day for Truth and Reconciliation – Tuesday, September 30, 2025 

Thanksgiving Day – Monday, October 13, 2025

Remembrance Day – Tuesday, November 11, 2025

Christmas Day – Thursday, December 25, 2025

Boxing Day – Friday, December 26, 2025.

What is bbcat’s cancellation policy?

Our refund and cancellation policy can be found here.

Should I microchip my cat?

We highly recommend that the cat is microchipped. As per Oakville bylaws: ‘Cats do not require a licence; however, they must be identified by:

  1. a microchip, implanted by a vet, or
  2. a breakaway collar on which:
  • the owner's name and address are permanently inscribed, or
  • an Oakville & Milton Humane Society cat tag is attached.

In addition to being a requirement in the town, a cat tag and/or a microchip have benefits to you and your cats. 

If a lost cat is found wearing a collar with identification, or with a microchip, it will make it easier to contact you and reconnect you with your pet.