Cancellation & Refund Policy

  1. Advance Cancellations: 100% refund if cancelled at least 24 hours before the scheduled check-in date.
  2. Within 24 hours of check-in Date, and After check-in Starts: 50% refund for the first 5 days of the booking; 100% refund for any days beyond the initial 5, calculated from the date/time of confirmed cancellation and/or pick-up.
  3. Incompatibility or Safety Concerns (bbcat decision): If our home is not suitable or safety/well-being is at risk, we may cancel; a full refund will be issued from the date of pick-up.
  4. Emergency Cancellations by bbcat: We will offer a full refund or rescheduling options.
  5. Health/Safety Cancellation: If your cat shows signs of illness or behaviour compromising safety/comfort, we may cancel; a full refund will be issued from the date of pick-up.
  6. Refund Processing: Refunds are processed within 6 business days after cancellation is confirmed, and the cat is picked up.
  7. Non-Refundable Add-ons: Spa Experience, Cat Chauffeur Service, and Premium Meal Package are non-refundable.